Frequently Asked Questions

1. How can I track my order?

To check the status of your order, click on ‘Track your order’ to view real-time updates.

2. How long will it take to ship my order?

We aim to process and ship all orders within 48 business hours.
Delivery timelines vary by location:

  • Metros & Tier 1 cities: 3-4 business days.
  • Tier 2 & 3 cities and rural areas: 5-7 business days.
  • International orders: 7-15 business days, depending on the destination country.

Note: If the product requires alterations, shipping time may vary by 1-2 days based on the extent of changes needed.

3. What should I do if I receive a tampered package?

If your package appears to be tampered with or opened, please do not accept the shipment. Inform our customer support team immediately at:

4. What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, contact our support team within 24 hours at:

Please ensure:
a) The product is unused.
b) You share images of the damaged or incorrect item, focusing on the damaged area.

5.  Why is my order being canceled?

While we rarely cancel orders, unforeseen circumstances may arise. If this happens, our support team will keep you updated.

6. What is your cancellation policy?

To cancel your order, contact our support team at:

7.  Why is my order being canceled?

While we rarely cancel orders, unforeseen circumstances may arise. If this happens, our support team will keep you updated.

8. When will I receive my refund after cancellation?

Refunds for prepaid orders will be processed within 2-5 business days after cancellation. The refund will be credited to the original payment method.